Shipping Information

When you join Kiwi Book Club you will be charged for your first subscription box containing some awesome Kiwi Books for your selected age-group. On the same day of the following month, your card will be charged for your second book box automatically – you’ll receive an email to let you know and we’ll get to work on shipping it to you. This will continue on the same day of each month for the duration of your subscription. Your subscription will stop automatically at the end of the chosen time period (3, 6 or 12 months) – you can also cancel at any time throughout the duration by logging into your account or contacting us via email.

Shipping Costs

Costs for shipments to addresses in New Zealand (domestic) are $4.90 per order or monthly shipment.

A flat-rate shipping charge of $29.95 applies to all addresses outside New Zealand, per order or monthly shipment.

When will I receive my first Kiwi Book Club shipment?

We pack and ship orders and subscription renewals on Mondays and Thursdays of each work (excluding public holidays). Once your item is on it’s way to you, you’ll receive an email containing a courier tracking number so you can see where your order is as it makes it’s way to you. Please allow 1 – 3 working days from the date of shipment for arrival of your Kiwi Book Box. International time frames are 5 to 10 working days, depending on the destination.
You’ll receive a notification via email once each subscription has been dispatched to you, along with a tracking number for domestic NZ shipments.  We do not provide tracking numbers for international shipments.

Billing

If you choose to pay monthly your card will automatically be billed on sign up and then on the same date on each subsequent month for the duration of your chosen subscription. Your subscription will stop automatically at the end of the chosen time period (3, 6 or 12 months) – you can also cancel at any time throughout the duration.

Subscription Contents

In cases of limited supply, we reserve the right to substitute the advertised content of any given Kiwi Book Club subscription shipment with different titles of equal standard and value.

Cancellations

When you opt to pay for your Kiwi Book Subscription on a monthly basis, you are able to cancel your subscription at any point to prevent any further charges to your nominated debit / credit card.  Do do this, log into your account by visiting https://kiwibookclub.co.nz/my-account/ and going to Subscriptions in the left-hand column.

We are unable to offer cancellations on subscriptions paid with the “Up-front” option.

Returns

If for any reason you are unhappy with your Kiwi Book Club shipment, you can return it to us in exchange for a full refund within 14 days of receipt. Please contact us for shipping details.